Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while browsing through your files or customizing various account settings. The ticketing system is being monitored 24/7 by our tech support staff members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to obtain assistance. Unlike some web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info in relation to any billing or technical problem. Moreover, you can see a number of articles, which will help you deal with the commonest difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything in one place, which is the reason why we have implemented a ticketing system into the in-house built Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to manage the communication with our technical support staff along with your websites, which goes to say that you will not need to memorize an additional sign-on name for a different system. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks whilst you’re browsing the files hosted in your account. Also, you can look through older tickets using a smart search function or take a look at applicable knowledge base articles, which provide solutions to commonly encountered challenges. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.