Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Each ticket you send to the customer help Department will be handled in up to 1 hour. All regular inquiries will be solved straight away. Nevertheless, if the help question you have submitted requires the assistance of an experienced administrator, we will forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–quality Technical Assist Service

  • Our customer help and support crew will be on duty for you round–the–clock to to take care of all help request tickets that you send. We offer technical help and support for the programs that are pre–configured on your web server. These include our in–house built Web Site Control Panel, the chosen Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Site Control Panel that is provided without charge with your VPS offers you an included articles base. You can find a number of thorough how to articles and reviews and a choice of step by step video courses that show all the normal website supervision duties. You can access them by clicking the Help or Video control keys in the right side of each Control Panel section.