When your web hosting company provides live chat support, you can speak to a representative in real-time and learn helpful info or get an issue resolved in a very timely manner. The advantage of using chat instead of calling to talk to a live person is that you will need just a computer with Internet access, which means that you will not pay any charges if you are in another country or state. In addition, it will be a lot quicker to copy and paste info like domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a faster solution to contact your website hosting service provider's support crew as compared to using a ticketing system. What's more, if some situation requires a bit more time to be taken care of, you are able to do something different while you wait for support on the live chat, therefore you won't waste time - something that is not possible in case you're on the telephone.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we supply live chat support too. You'll be able to contact us every day, including weekends and holidays, and we will give you more details about the cloud hosting that we supply in case you are not among our customers yet, or about common and billing questions if you already have an account. Although for entirely tech matters you will have to open a ticket to the technical support team, because such matters need more time to be resolved, you can still contact us through the live chat for some technical details. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, therefore any time you have any kind of questions for our semi-dedicated services, you are able to contact our customer care team anytime regardless if you've already obtained your account or not. Generally, the chat service is for pre-sales, billing and basic questions and troubles, still we're able to assist you with many technical questions as well. We will help you choose the optimal plan for your sites in case you do not have an account yet, we can answer any kind of billing questions or issues you have or we can assist you with setting up your new email address on your personal computer or smart phone - all this will be done quickly as our live chat service is accessible all day long, every single day. Whenever you require help, you can talk to an agent and save time and effort.