Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be responded to in no more than sixty minutes after the trouble ticket or e–mail was submitted. If your issue requires further assistance from a server admin, we will forward the trouble ticket or the email to the person in charge and we will leave a comment to let you know that more time will be needed for reaching a solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server administration tasks included there will be completed whenever you specify.
An Outstanding Customer Care Service
We will be available to you 24/7/365 to reply to any questions that you may have connected with our Web Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help handling server admin procedures, you can make use of our Optional Managed Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Our Web Site Control Panel was installed by default for every Linux dedicated hosting server. Among its features is a very useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most how–to articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.