Lots of users who begin using their 1st hosting account, or switch companies, typically have inquiries about how certain things are done or experience predicaments when setting up various things such as e-mails, website settings, etc. Because of this, some web hosting companies have compiled documentation with frequently asked questions and issues in order to help their clients receive information quickly and seamlessly. Consequently, the client service staff members can focus on real issues that given clients may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can fix them without having to contact the client service team. Having in-depth documentation is very important, especially for new users with zero experience, since the hosting service involves a multitude of functions and lots of people can get bewildered about what action to take. A good information repository can both help you accomplish the things that you want and learn how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include an exhaustive knowledge base where you can find info about all the challenges that you could possibly come across and their resolutions. You can find out how to create and manage an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but nevertheless you are unable to send emails, for example. We’ve tried our utmost best to be as comprehensive as possible and to encompass all possible options so as to save you time and efforts and to give you different solutions for any issue. The knowledge base contains educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific functions and features in each section of the Control Panel, whilst if you would like to browse the full article list, you should go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer an extensive online article archive where you can find any information that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have compiled it on the basis of the feedback that we’ve obtained from our customers over the years and, hence, our articles touch on specific problems that you might come across and propose the easiest means of recovering them, for instance getting a 500 Internal Server Error message or being unable to send e-mails from your desktop PC although you have the correct outgoing mail server settings. The articles are available in every Control Panel section and you can check them whenever you wish. They can help you extend your knowledge not only about our services, but also about the web hosting service as a whole, as they offer step-by-step guidelines and general info such as what cron jobs or file access permissions are.