Being able to contact your cloud hosting provider if you have any kind of questions or encounter any troubles is important and how fast they'll answer and react is usually essential, especially if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support options are also an easy way to recognize genuine suppliers from resellers. The latter generally reply only to e-mails or support tickets and you'll need to wait for a whole day or more in order to receive a reply. If your problem needs a few replies, you could end up losing several days so as to have a simple problem solved. When you use a legitimate and reliable hosting provider, you will be in a position to get in touch with the support at any time and receive an instant response whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you currently have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You're able to choose the best way to contact us depending on what your location is or what kind of device you use. We are able to help you for almost any webhosting-related query that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your sites will be available all of the time and so will we. With many different contact options, you'll be able to pick the easiest approach to contact us and inquire about our services if you do not have an account yet, or get assistance in case you're already our customer. You can phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it hardly ever takes more than 20 min to receive assistance whatever the nature of the issue. With our customer and tech support services, we are there for you whenever you need us, not a couple of days later.

24/7 Customer Support in VPS Web Hosting

In case you buy a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an existing customer and you're looking for help with some technical issue that requires longer time to analyze or resolve, you're able to open a ticket from your billing account or you can send an email message and we will take care of the problem and send you a reply within one hour. The answer time is guaranteed 24/7, including weekends and holidays, but for the majority of issues it takes no more than half an hour to receive support. The support service covers the VPS plus all pre-installed software it includes, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we provide feature 24/7 support via several means of communication and with a one-hour max answer time warranty. In case you want to learn more about the packages or you have various billing or general questions, you are able to call one of the local numbers we have worldwide or you can use our live chat service and consult with a live representative. For entirely technical problems which need some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to keep track of a certain problem. The reply time for them rarely exceeds 30 minutes, so you can forget all about waiting for a full day to receive support. The support service is available for any server-related matters, and the pre-installed software. If you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we offer with all plans.