There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It is the least complicated channel of correspondence for several reasons. If no support staff representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy and paste extensive pieces of info without worrying about typos, and if a certain issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which implies that if you have to provide info or to adhere to directions, you’ll need to use at least two separate admin interfaces and this number might rise in case you would like to manage several domains. Plus, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while browsing through your files or customizing various account settings. The ticketing system is being monitored 24/7 by our tech support staff members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to obtain assistance. Unlike some web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info in relation to any billing or technical problem. Moreover, you can see a number of articles, which will help you deal with the commonest difficulties yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one place, which is the reason why we have implemented a ticketing system into the in-house built Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to manage the communication with our technical support staff along with your websites, which goes to say that you will not need to memorize an additional sign-on name for a different system. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks whilst you’re browsing the files hosted in your account. Also, you can look through older tickets using a smart search function or take a look at applicable knowledge base articles, which provide solutions to commonly encountered challenges. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.