If you ever have any queries regarding the hosting service in general or if you encounter a problem with your sites, you’ll need to contact the respective web hosting company’s client support team. It may not make a difference how soon they’ll respond if you’ve got a query of a general nature, but an issue like an unsuccessful software app update, for instance, may result in your website becoming damaged or inaccessible on the web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your site damagingly and you can lose current or potential clients. Lots of hosting providers, predominantly resellers, handle emails and trouble tickets within 24 hours, but in the digital space that’s way too long, as clients will scarcely ever return to a site that isn’t functioning properly over a prolonged time period.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a response to an email or a support ticket. Regardless of when you get in touch with us, we will assist you within no more than one hour with any technical or pre-sales queries that you might have. The fact is, our actual response time almost never surpasses 20 to 30 minutes. Since we’re available 24x7, you’ll always obtain assistance in a timely fashion and we realize just how essential that is in the digital era. Shortly after you contact us, we will answer your inquiries. In case you stumble upon any technical predicament, we’ll cope with it for you, or we’ll supply you with all the needed information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize just how crucial it is to receive quick help, we promise that you won’t ever need to wait around for more than one hour to get an answer to any ticket that you submit via your semi-dedicated server CP. As it is, you will rarely have to wait for more than twenty to thirty minutes and this applies to any question irrespective of what its nature is – general, technical or billing. What’s more, our technical and customer support staff will be at your service night and day, which is the reason why even in case you send a ticket during public holidays, you will always get a blazing-fast reply, which will contain the answer to an enquiry, the solution to a complication or the info needed to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never have to spend a whole day hanging around waiting for a reply like you would with other web hosting providers.