If you have ever had a cloud hosting account in the past or you've dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone rather than exchange support tickets or e-mail messages. If you'd like to find out more about a service before you decide to buy it or when something small should be done, for example, it is much easier and faster to get it done real-time. If you're given the option to speak with representatives over the phone, it is very likely that you're dealing with an actual hosting provider, not a reseller. The level of support that you can get by phone differs between different companies - from standard matters to dedicated technical support. Generally the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through email and tickets.

Phone Support in Cloud Hosting

We believe that having the option to consult with a live representative is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours a day. If you consider obtaining one of our cloud hosting, for example, you will be able to give us a call and learn more about our services before you order in order to be sure that we meet all the system requirements for your web sites. Following the order, you'll be able to get in touch with us about all the sales and billing difficulties you may experience, or receive any kind of general or basic technical information that you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you wish to know more about our packages, you have some billing issue or some general issue, you can give us a call. Although some more complex matters may need a ticket so as to give time to our tech support team to investigate, we're able to assist you with a range of technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we have an international number where you'll be able to get in touch with us.